Frequently asked questions
Shipping & Delivery
How long does shipping take?
We offer multiple UPS shipping options. UPS Ground typically delivers within 7 business days, while expedited options like UPS 2nd Day Air and Next Day Air arrive faster depending on location.
When will my order ship?
Orders placed before the cutoff time may ship the same day if all items are in stock.
Do you ship internationally?
No, we currently ship within the United States only.
Can I pick up my order in-store?
No, all orders are shipped directly. In-store pickup is not available.
Orders & Stock
What happens if an item is out of stock?
Orders are processed quickly, so changes or cancellations may not always be possible once placed. Contact support immediately for assistance.
Can I change or cancel my order?
Orders placed before the cutoff time may ship the same day if all items are in stock.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of purchase for items that are unopened, unused, and in original packaging.
Do I need an RMA to return an item?
Yes, all returns require a Return Merchandise Authorization (RMA) number before sending anything back.
How do I request a return?
You can request an RMA by contacting us at 973-689-6442.
Are shipping costs refundable?
No, shipping charges are non-refundable.
Is there a restocking fee?
A 20% restocking fee may apply to eligible returns.
Warranty & Support
Do you handle manufacturer warranties?
No, all warranty claims must be handled directly with the product manufacturer.
What if I need help choosing parts or products?
Our team is available to help guide you to the right products based on your build or setup.
Warranty & Support
How can I contact Shadow Hobbies?
You can reach our support team at 973-689-6442 or via email through our contact form during store hours for assistance with orders, returns, and product questions.